MTA S.p.A is looking for an Electrical Customer Quality Engineer to joint the team for the plant based in Kenitra.
Mission
• Be the main contact for customers and quality residents in the event of alerts/incidents and ensure responsiveness on security by mandating, if necessary, sorting/control service providers;
• Travel if necessary to customer sites to present/propose action plans aimed at improving the quality of products delivered;
• Respond to customer incidents on time by applying the methodology requested by the customer under customer portals (e.g. PSA AMADEUS / RSA SQUAL / YAZAKI GQR-C, etc.) and lead internal working groups in accordance with the 8D methodology;
• Lead a weekly review of customer incidents/alerts focused on recurrences and the removal of blocking points in current action plans;
• Analyze warranties and provide formal responses to the customer within the required timeframe;
• Prepare initial sample files (PSW, PPAP, etc.) during the evolution of the product/process in series production;
• Intervene quickly on inappropriate processes/products in order to guarantee the quality standard of the results obtained and the elimination of the cause of inaccuracy;
• Stop production in the event of insufficient quality assurance, inappropriate materials;
• Participate in updating quality documents related to the quality of the products delivered (e.g.: control range, Control Plan, etc.);
• Audit the manufacturing process according to LPA, VDA and FIEV references;
• Ensure compliance with customer requirements;
• Ensure and monitor customer satisfaction via the portal and/or by email;
• Ensure the completion and success of customer and organization audits.
Experience
• From 2 to 5 years of experience as Customer Quality engineer in automotive industry/ Quality department.
Education Level & Skills
• Bac+5 Engineer with university degree;
• Knowledge of Quality Management systems IATF 16949 (standards);
• Good knowledge of problem-solving tools: ISHIKAWA, 8D, 5WHY, PARETO…;
• Good knowledge of Claim management & customer crises;
• Good knowledge of Quality Core-tools: Control Plan, PFMEA, PPAP, APQP…;
• Ability to work in a high-tempo environment and interact with team members over a wide scope of the organization.
Work location: Kenitra (Atlatic Free Zone Park)